For the equipment to work correctly, to maintain a good printing quality for printers and to keep a valid warranty, the equipment needs to be cleaned regularly following a cleaning cycle.
For optimum print quality, Evolis recommends that all the equipment is fully cleaned every time the ribbon or film is changed. It is left up to the user to ensure that cleaning cycles are complied with in order to keep their equipment in perfect working condition and keep the manufacturer's warranty valid.
The cleaning cycle to respect for your equipment is available in the corresponding user guide.
If using your printer in normal dust conditions, perform advanced cleaning in these circumstances:
Every 4 regular cleaning cycles (sooner if intensive use)
After a long period of inactivity
If using your printer in dusty conditions, perform advanced cleaning in these circumstances:
Every 1000 cards printed (sooner if intensive use)
Before fitting a new ribbon
Poor printing quality
Persistent card jams
After a long period of inactivity
Cleaning cycles can also be launched from the printer driver:
From the Home page of Evolis Premium Suite 2 / Badgy Premium Suite 2 / Edikio Premium Suite 2 by clicking on the Cleaning icon.
From Badgy Print Center / Edikio Print Center / Evolis Print Center: Double click on the printer name to access its properties and go to Cleaning - Proceed with cleaning.
You will need:
1 x T-shaped cleaning card (available from your reseller). To be used for only one cleaning cycle.
1 x adhesive cleaning card (available from your reseller). To be used for only one cleaning cycle.
1 x cleaning swab / cleaning pen (available from your reseller)
1 x cleaning wipe (available from your reseller)
This article was written to cover more than one printer model. Some images, videos or content may differ from your product.
Description of the issue
The cleaning LED / is blinking and the power button is steady.
You have noticed a decrease in printing quality.
Cards are not being fed correctly or are not transported correctly through the printer.
Cause(s) and solution(s)
You need to perform an advanced cleaning cycle.
Clean the printer
Press and lift up the printer cover.
Remove the ribbon.
Close the printer cover, pressing until you hear a click.
If the printer has a card feeder, open the card feeder and remove all cards.
If the printer has a card thickness selector, slide it to maximum thickness.
Edikio Duplex / Primacy / Primacy 2: Open the card feeder to access it
Edikio Flex / Elypso: Open the printer cover to access it
Zenius: Open the printer cover to access it
Press twice on the power button .
Open the packaging of the T-shaped cleaning card.
When the cards and ribbon LED is flashing / the touch-sensitive screen indicates, insert the T-shaped cleaning card until it is drawn into the printer.
Zenius: Insert the T-shaped cleaning card in the manual card feeder
Other printers: Insert the T-shaped cleaning card in the card feeder
When the printer ejects the T-shaped cleaning card, discard it.
Remove the film from the adhesive cleaning card and hold it with the adhesive side upwards.
When the cards and ribbon LED is flashing / the touch-sensitive screen indicates, insert the adhesive cleaning card through the card feeder or manual card feeder depending on the printer until it is drawn into the printer.
When the printer ejects the adhesive cleaning card, discard it.
Reset the card thickness selector in accordance with the cards that you will print on.
Clean the Print head
The print head is a fragile component. Do not touch the print head with your fingers or any object other than the tip of the cleaning pen / cleaning swab. Avoid any contact between the print head and any metal or sharp objects. Protect the print head and its components from any discharge of static electricity.
Press and lift up the printer cover.
If necessary, push back the protective cover of the print head.
On the cleaning swab, squeeze the middle of the tube until the alcohol impregnates the swab / Remove the cap from the cleaning pen.
Gently rub the tip of the cleaning swab / cleaning pen from left to right across the print head (highlighted below) a few times, until the tip removes no more residue:
Discard the cleaning swab / Put the cap back onto the cleaning pen.
Clean the dust filter
Slide the dust filter upwards using its groove and remove from its compartment:
Wipe a cleaning wipe across each side of the dust filter.
With its groove at the top and facing you, slide the dust filter back into its compartment until you hear a click.
Fit the ribbon back in the printer.
Close the printer cover, pressing until you hear a click.
